Return policy

To ensure your satisfaction, here’s our updated return policy. Placing an order confirms your acceptance of the terms below.
1. Order Cancellation
  • Eligible Period: Full cancellation before shipment or production;
  • Ineligible Cases: Shipped orders cannot be canceled—please refer to return procedures.
2. Return Guidelines
  1. Timeframe: 14 days from delivery date;
  2. Condition: Unused items with original packaging and tags (e.g., dresses should show no signs of wear, accessories intact);
  3. Documentation: Purchase receipt or payment proof required;
  4. Address: Contact us for return address—do not send to manufacturers.
3. Return Costs
  • Shipping: One-time fee for both delivery and return;
  • No Extra Charges: No restocking fees imposed on returned items.
4. Refund Process
  1. Inspection Notice: We’ll email you upon receiving and verifying the return;
  2. Processing Time: Refunds will be issued within 1-7 business days to your original payment method;
  3. Missing Refund Steps:
    ① Check your bank statement first;
    ② Contact your credit card company about processing delays;
    ③ Email us if no refund within 15 business days.
5. Contact Us
  • Returns Email: returns@PocketAlien.store
  • Service Hours: Mon-Fri 9:00-18:00 PST
  • Tip: Include your order number and reason for return inside the package for faster processing.