Shipping policy

Thank you for choosing our women's fashion store. Please read the terms below carefully before using our services.
1. User Basic Guidelines
  1. Eligibility
    • Must be at least 18 years old (or the legal age in your residence). Minors must have guardian consent to use the service.
    • Prohibited to use products for illegal purposes or violate relevant laws and regulations.
  2. Prohibited Actions
    • No transmission of viruses or malicious code, and no unauthorized copying/selling of platform content.
2. Products & Services Description
  1. Pricing and Service Adjustments
    • Product prices may be adjusted without prior notice due to market changes.
    • We reserve the right to modify or terminate services at any time without liability.
  2. Product Information
    • Colors of product images may vary due to monitor differences. The actual product shall prevail.
3. Order and Payment Rules
  1. Order Restrictions
    • We may refuse abnormal orders such as those from resellers or bulk purchases.
    • Please provide accurate shipping information and update contact details in a timely manner.
  2. Payment Security
    • Payment information is transmitted using encryption technology, and complete bank card information is not stored to ensure transaction safety.
4. Privacy Protection Policy
  1. Scope of Information Collection
    • Necessary Information: Name, address, and phone number collected for order processing and logistics.
    • Optional Information: Voluntary provision of browsing records for personalized new product recommendations (authorization can be canceled at any time).
  2. Information Security Measures
    • Bank-level encryption technology for data storage, and dual authentication for employee access to strictly prevent information leakage.
    • No sharing of personal information with third parties without user consent (except as required by law).
5. Return and Exchange Policy
  1. Order Cancellation
    • Orders can be fully canceled before shipment; after shipment, the return process shall apply.
  2. Return Conditions
    • Returns can be applied for within 14 days of receipt, and the product must be unused with intact packaging.
    • Only one shipping fee is charged for returns, and no additional restocking fee is imposed.
6. Third-Party Links Statement
  • The website may contain third-party links. Such platforms are not affiliated with us. Please verify their policies carefully before transacting, and we assume no related responsibilities.
7. Other Important Terms
  1. Term Changes
    • Policy updates will be posted on the website. Continued use of the service constitutes acceptance of the new terms.
  2. Contact Information
    • Customer Service Email: service@PocketAlien.store
    • Service Phone: +1 909 855 9252 (9:00-18:00 PST, Monday to Friday)