Privacy policy

We value your privacy. This policy explains how we collect, use, and safeguard your personal information. Browsing or shopping means you agree to the terms below.
1. Information We Collect
  1. Provided by You
    • Name, phone, email when creating an account or contacting customer service;
    • Shipping address and payment info (only necessary parts encrypted) for purchases.
  2. Collected During Use
    • Device details: browser type, IP address (to optimize regional delivery);
    • Browsing behavior: product favorites, search history (to recommend similar styles).
2. How We Use Information
  • Order Services: Process shipping, returns, and after-sales needs;
  • Personalized Recommendations: Push new arrivals based on your preferences (e.g., dresses you viewed);
  • Security Protection: Monitor account anomalies to prevent fraud (e.g., 异地登录 alerts).
3. Cookies & Tracking Technologies
  • Cookie Function: Remember your size preferences to reduce repeated selections;
  • User Control: You can disable cookies via browser settings, though some features may be affected.
4. Information Sharing Principles
  • Necessary Sharing: Only provide shipping info to couriers for delivery;
  • No Unwanted Sharing: No third-party marketing without your consent (except as required by law).
5. Data Security Measures
  • Technical: HTTPS encryption for transmission;
  • Administrative: Employee access requires approval, regular security training.
6. Your Privacy Rights
  • Access & Update: View and modify personal info anytime;
  • Deletion Request: Apply to delete purchase records under applicable laws;
  • Opt-Out: Reply to emails to cancel new product notifications.
7. Children’s Privacy
  • We will delete data of users under 16 upon discovery. Parents may contact us for assistance.
8. Policy Updates
  • Revisions will be posted on the homepage. Continuing to shop means accepting the new terms.
9. Contact Us
  • Privacy Email: privacy@PocketAlien.store
  • Service Hours: Mon-Fri 9:00-18:00 PST